1. Talk to the clinic first
Call +971 58 599 7460. Start here for any concern about an appointment, a bill or a delay.
You can also speak to the clinic in person at Grand Infinity Medical Center, Shop No. 4, next to Grand Excelsior Hotel, Al Muteena, Deira, Dubai, United Arab Emirates.
What to have ready
- Your name and the date of your visit.
- What happened, in a few sentences.
- What you would like to happen now.
2. The Dubai Health Authority
If you are not satisfied with the clinic's answer, you can complain to the Dubai Health Authority (DHA), which licenses doctors and clinics in Dubai.
Use "Submit Complaint" on the DHA website. You sign in with a DHA account, or register one there.
The DHA call centre is free and open 24 hours: 800342 (800 DHA). From outside the UAE: +971 4 5991200.
Concerns about your personal details
If your concern is about how your name or number was handled, and the clinic's answer does not settle it, you can complain to the UAE Data Office under Federal Decree-Law No. 45 of 2021.
Not for emergencies
If you or someone else needs urgent care, call 998 for an ambulance or go to the nearest emergency department.